A permanência universitária em discussão: estudo sobre a percepção de qualidade do Núcleo de Apoio Psicopedagógico da Faculdade de Medicina, (2012-2019)

Abstract

The objective of this study was to investigate the perception of quality attributed to the work developed by the Center for Psychopedagogical Support of the Faculty of Medicine of the Federal University of Bahia - NAPP-FMB-UFBA. For this, it was assumed as specific objectives: analyze the relationship between the Nucleus and the Student Assistance Policy (PAES) at UFBA; characterize the institutional intervention of the work performed; create subsidies to encourage other academic units to format this kind of intervention. Concerns about the trajectory and institutional needs related to the researcher's role as a social worker in this space, since 2015, have supported the structuring of this research. The methodological procedure developed was a qualitative case study, which included the triangulation of the techniques of document analysis, participant observation, interviews and questionnaires. The interpretation of the results made it possible to understand that, despite the existence of structural limitations, the NAPP-FMB-UFBA develops a performance that meets the expectations of most of the people served. This indicative confirmed the research's assumption, showing that the intervention was considered of quality. The indices also pointed out the need to improve aspects which enhance the work and increase the general satisfaction as well as the perceived quality by those served. As indications for internal improvements were listed the needs to organize shifts, adapt the facilities, incorporate at least one professional who is qualified to develop continuous pedagogical support in the permanent team and, lastly, improve the current designation of the Nucleus, adopting a name more consistent with the intervention, besides sensitize all categories of the university community, especially teachers, to contribute with the support to the permanence and deepen the knowledge related to the expanded understanding of student assistance. The directions to the broader university context intend to sensitize other academic units to reproduce the experience of the Nucleus studied here. They also suggested that the university could structure a mentoring program as an initial alternative to strengthen support to the student assistance.