Mestrado Profissional em Administração: possíveis contribuições na visão dos técnicos administrativos e gestores da Pró-Reitoria de Desenvolvimento de Pessoas da UFBA

Abstract

Brazilian Public Administration has evolved through three basic models: patrimonial, bureaucratic and managerial. More recently, with the processes arising from the greater complexity experienced by organizations in general, and by public organizations specifically, these have been led to seek management models that allow them to meet the new and increasingly complex social demands, which in general, start to demand greater quality and agility in the services provided by public institutions. Thus this research sought to identify possible contributions of the professional master's degree to administrative technicians and managers of the Dean of People Development (PRODEP) at UFBA. The dissertation analyzed from the perspective of the actors involved the possible contributions to the development for TAE and institutional. To do so, it focused on the first class of professional master's degree offered to TAE at UFBA, in 2016. As for the methodology, the study used a descriptive research of qualitative approach, with the main instruments for data collection: institutional documents (secondary data), semi-structured interviews (primary data) with PRODEP managers and TAE. Initially, we interviewed the Administrative Assistants, graduates of the first MPA class of the School of Administration, as well as the managers of PRODEP in order to characterize the contributions of the Professional Masters to the education of these professionals. The approach is qualitative in nature, since, this type of research involves obtaining data in interactive processes through direct contact between the researcher and the analyzed event, seeking to understand the phenomena from the perspective of the participants in the analyzed environment. Content analysis was the tool used as a means of analysis. The results identified the incipient advances in the understanding of the research assumption, which was only partially met. As limitations, it was identified the positioning of most of the top management that makes it difficult to incorporate the learning of these professionals to the institutional daily routine, because there is resistance to changes in the model traditionally used in institutional work processes. In other words, the technicians have not yet found an ideal organizational environment for the operationalization of the products elaborated in their dissertations, even though it is possible to use them on different fronts at UFBA. It is suggested as future work, unfolded here, the continuity of the research taking as a base other diverse Professional Master classes, in order to identify possible forms of greater applicability of the dissertations, always contemplating the demands of the organization, considering that such contributions can improve the quality and efficiency of the services provided to society by UFBA.