Fatores críticos de sucesso na implantação de Plano Diretor de Tecnologia da Informação: um estudo em instituições federais de ensino superior

Abstract

The Information Technology (IT) has been assuming in recent years an essential role in the context of the Federal Public Administration (FPA), especially in the conscious management of public resources. In this sense, to achieve such results, a good planning of the application of IT resources is essential. This planning needs an alignment between the plans and actions of the IT corporate institution and the institutional strategies. The Information Technology Master Plan (ITMP) is the instrument that allows the conduction and monitoring of the IT area, establishing strategies and the action plan to implement them. From this context, this research aims to investigate the influence of the Critical Success Factors (CSF) in the implementation of ITMP in Federal Institutions of Higher Education (FIHE). To carry out this research, a literature review was used for the selection of works related to the theme and identification of existing CSFs. Since no CSF were found related to ITMP, then the existing CSF were extracted from other IT Management tools, which were sent for evaluation by experts in ITMP, carried out through a questionnaire, for identification of which CSF of the IT Management tools can be applicable in the deployment of ITMP in FIHE. The CSF pointed out by the experts were compared with the CSF cited in the ITMP of the FIHE. As a result, nine CSF were identified that, due to their level of influence, must be observed in the implementation of ITMP in organizations of the FPA. Additionally, it was observed that the identified CSFs present an interrelationship.