A percepção dos gestores acerca dos efeitos de um curso de capacitação no desenvolvimento dos processos de trabalho de servidores ténico-administrativos: o caso da UFBA

Abstract

The insertion of human resource management policies in the Brazilian public administration has as one of its legal landmarks the Decree 5.707/2006, which establishes the policy and guidelines for the development of people. Among these guidelines are the training actions, which are potential instruments for the development and improvement of skills and abilities of those who carry them out. Thus, in order to know whether the purposes of the training actions were achieved or not, it is necessary to verify the influence of these actions on the development of the work. However, although there are some national scientific productions on this theme, within the Brazilian Federal Universities, the number of studies that consider the managers' viewpoint is still small. Thus, the objective of this study is to understand how managers perceive the development of the work of Technical-Administrative Education Servants (TAEs) who participated in the course "Text Production with Official Writing". This research is qualitative and exploratory in nature and had five stages. In the first stage, it was verified how the survey of needs occurs (identification of demands) and the objective proposed for each training, whose information is contained in the UFBA Management Report - Fiscal Year 2019 (UFBA, 2019). In the second step, the trainings held in the year 2019 were identified through the Annual Training Plan 2019 of the Training Center of the Coordination of Human Development of the Pro-Rectorate of People Development (NUCAP/CDH/PRODEP) (UFBA, 2019). In the third stage, after the list of servants participating in the courses in 2019 was received by CDH, the respective managers were identified from the institutional pages of the units in which these servants were assigned at the time. The fourth stage was data collection and took place in the second semester of 2021, a period in which on-site activities at the universities were still suspended (a condition imposed by the COVID-19 Pandemic). In it, an online questionnaire with 32 items associated with a Likert scale of six alternative answers was sent by email to the managers of these servants. This instrument was based on the Course Reaction Scale (ERC), adapted from Abbad's Training Outcomes Assessment Model (2012), the fourth component of Abbad's IMPACT (1999). Finally, in the fifth step, the collected data were analyzed and discussed in light of the theoretical framework adopted in this research. Then, the results were presented and discussed. Information was obtained about the effectiveness and influence of the course "Text Production with Official Writing" in the work of TAEs servants, according to the managers' perception. With that, it was intended, from a case study, to contribute to the proposition of reflections on stronger and weaker points that these plans may present, considering their conception, planning and allocation of resources and execution and for the production of material that can subsidize the adoption of instructional methodologies that have a positive impact on the practice of activities at the work of TAEs.

Keywords: Training effects. Training of civil servants. University managers. Public university. UFBA servants.