Reestruturação organizacional: um estudo sobre os resultados obtidos por corregedoria da administração pública federal

Abstract

The aim of this study was to identify to what extent the current correctional processes of the RFB (Brazilian Customs) have been impacted by the changes implemented through the recent organizational restructuring process, which began in June 2019. This academic effort focused on comparatively analyzing the results achieved by the current structure of the RFB's Internal Affairs Office, comparing them with the numbers achieved in the previous structure, considering the period from 2015 to 2021. The empirical field is characterized by the well-known systemic activities of the RFB's Internal Affairs Office, responsible for investigation processes, commission formation, and issuance of opinions. Methodologically, this study brings innovations by having privileged as a central reference of analysis the observation of 1,547 news of irregularities, 454 Disciplinary Administrative Proceedings and 1,980 Opinions, which represents the construction of a secondary database of its own. To complement this data survey, 13 interviews were carried out with organizational actors directly involved with the Internal Affairs' activities. It should be noted that the analyzes were divided into two moments, articulated with each other: the first privileged the analysis of the organizational treatment process and the second focused on the analysis of the quantitative and qualitative results referring to the dimensions and analyzes centered on disciplinary procedures. Finally, the information was interpreted based on theoretical references in order to establish a comparison between the pre and post-process organizational security periods. As a result, the research proved that the time for distribution and execution of correctional demands was received, as well as their stocks (queues), without any loss of quality of work. As for the new organizational structure, it was found that it met the definitions espoused by the theoretical framework, however, it presented some imperfections, a fact possibly associated with its still embryonic nature, leading them to undergo proposals for organizational improvement.