Práticas de gestoras na central de material e esterilização na perspectiva da gestão do conhecimento organizacional

Abstract

This is a research with a qualitative approach of a descriptive nature. This study was carried out in six hospital organizations, located in two municipalities in the state of Bahia, with characteristics of public management. The choice of these organizations was due to their profile of large services, with high care complexities and technological evolution. The Material and Sterilization Center (CME), as it is a functional unit intended for the processing of products for health services, which uses knowledge and technology in constant advances, requiring a team of competent professionals and the application of managerial, technical and technological processes, that require updating knowledge and the use of appropriate management tools so that this knowledge is incorporated into the daily practice of the nursing team. The research had the participation of eight CME managing nurses. For the participation of these professionals, the research had as an inclusion criterion: managers of the services who held positions of coordinator, deputy coordinator, supervisor and leadership of the CME. As exclusion criteria: Managers who started their activities in the hospital organization, with occupation of position less than six months from the beginning of the collection, were excluded. For data collection, a research collection instrument was used and through recordings both in the participants' work unit, in reserved environments, and through online recordings. Four interviews were conducted face-to-face and four were conducted online. The average duration of the recordings was around 40 – 50 min. Age ranged from 32 years to 57 years. With regard to the period of work in the hospital, this varied between 7 years and 19 years. The collection was carried out over a period of four months and the data were analyzed through thematic content analysis, which consists of applying a set of communication analysis techniques in order to obtain indicators that allow inferring knowledge related to the production/reception of messages manifested by the (the) study participants and was systematized in three stages: pre-analysis; exploration of the material; treatment of the obtained results and interpretation. The interview technique was used, the data were organized using the webQDA® software and analyzed using the Collective Subject Discourse proposed by Bardin and based on Nonaka and Takeuchi's theory of Organizational Knowledge Creation. This study identified that CME manager nurses, in their daily practice, develop actions that are included in the stages of acquisition, production, application and sharing of knowledge in a non-systematized way, as recommended by the theory of organizational KM. Therefore, this study contributing to more discussions about Knowledge Management within the scope of the health organization.