Tecnologias sociais e inovação na logística de última milha: proposta de integração entre correios e OSCS

Abstract

Social Technologies can be defined as tools developed in response to territorial challenges, demanding innovative solutions to address them. This paper explores the convergence between the fields of Social Sciences, particularly in the context of Social Innovation and public policies, with the advances and innovations brought about by Logistics Technologies (Logtechs). The focus is on Portolog Encomendas, a social technology that aims to tackle challenges at the final stage of the logistics chain, known as the Last Mile, especially in territories with significant logistical barriers. The central aim of this study is to describe a possible route for reapplying the concepts and practices of the social technology known as Portolog Encomendas in a new context, that of public policies, through a specific regulatory framework for this purpose. In dialog with the field of territorial development, this paper investigates the methodological paths for adapting the Portolog Encomendas social technology in other territories, involving state actors. The methodological approach adopted is a comprehensive literature review, focusing on the state of the art of models and public policies aimed at facilitating logistical accessibility in remote territories, highlighting the role of the Post Office as a promoter of public policies in this segment. This study also considers the challenges faced in the delivery of goods purchased on Marketplaces, highlighting the importance of effective solutions, such as Portolog Encomendas, to overcome such logistical obstacles. As a result, a bill is proposed to enable the successful execution of the final logistics phase, using instruments from the Regulatory Framework for Civil Society Organizations (MROSC), law 13019/2014 and its regulations.