Aviação civil e a evolução no setor de serviços: uma análise atual e comparativa dos cenários pré e pós-pandemia

Abstract

The civil aviation has undergone numerous transformations over the years. Since its inception, several changes in global trends have been observed. The main one was the rise of the hub-and-spoke system – or simply hub – to the detriment of business models focused on covering point-to-point services. However, with the emergence of the COVID-19, point-to-point models, focused on serving regional markets, became references in said business models. Therefore, using a methodology based on a literature review, focused on the dialogue between the writings of the last decade of the 20th century and the second decade of the 21st century, it is possible to explain how the pandemic allowed this change. How it catapulted and boosted the different models, providing paradigm shifts and real changes in the way civil aviation companies view the market. And how such these incremented business models allowed a greater share of market as a whole.